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Allysenfor Customer Care
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Get closer to your customers. Launch AI-powered customer care in minutes.Always available. In every language.

Calls, messages, emails and social media, managed by AI and your team, in one place.

  • 24/7
  • Multilingual
  • All your channels
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One app

All your customer care, in one place.

Conversations, calls, insights, journeys and agents: one interface for the whole team.

channels
0
connectors
0
languages spoken
0
to answer
In seconds
nights and weekends too
24/7
Incoming callIncoming call
Incoming call

Answer

Never lose touch with your customers again.

An answer in seconds, on every channel, at any hour, in their language. And the right answer: the agent checks your systems before it replies.

  • In seconds
  • 24/7
  • Every language
  • Voice · text · images · files
  • Connected to your systems
Every channel in one queueEvery channel in one queue
Every channel in one queueWhatsApp · Instagram · Messenger · X

With or without a team

Built to strengthen your team, or to give you one.

70 %
Human controlReview modeTogetherdefaultAI autonomyAutopilot mode

The AI's share. Set per channel, change it any time.

The AI handles the routine, your advisors take the rest.

  • Routine by the AI
  • Hand-over with context
  • Sensitive actions approved
Everyday requests, solved by the AI aloneEveryday requests, solved by the AI alone
Everyday requests, solved by the AI aloneWhatsApp · solved by the AI

An assistant for the whole team

AI at your side,
at every step.

A question, an answer in seconds. Draft, summarise, translate, schedule: in the app, or from Telegram, even by voice.

  • Assistant
  • AI briefing
  • Drafting
  • Summaries
  • Translation
  • Telegram
A question, a sourced answer in secondsA question, a sourced answer in seconds
A question, a sourced answer in secondsAssistant · your procedures and your data

Understand

Nothing gets past you.

Indicators on every side of your service, on every channel: you see the whole situation at a glance.

  • Handling
  • Performance
  • Reasons
  • Quality
  • Risks
  • AI briefing
Handling: who answers, and how fastHandling: who answers, and how fast
Handling: who answers, and how fastAnswer time · service level · the AI's share

Design

Your way,
no code.

Your journeys, your agents, your knowledge and your voices: you design, the assistant helps.

  • Visual canvas
  • 69+ tools
  • 15+ skills
  • Your documents
  • Voice studio
Every call's journey, on a canvasEvery call's journey, on a canvas
Every call's journey, on a canvasLanguages · hours · menus · AI · transfers

Anticipate

Get ahead of the calls.

An outage, a campaign, a promised call-back: declare it once, everything follows.

  • Incidents
  • Campaigns
  • Scheduled tasks
  • Team alerts
Incidents in progress, and who they affectIncidents in progress, and who they affect
Incidents in progress, and who they affectYour agents mention them on every channel

Stay in control

Your agents act. You stay in charge.

Rules on every action, a person's approval when it counts, your data in your region.

  • Guardrails
  • Approvals
  • Roles and permissions
  • 2FA · SSO
  • UAE · France
Rules on everything the AI says and doesRules on everything the AI says and does
Rules on everything the AI says and doesGuardrails

You are not subscribing to a tool.
You are equipping your whole customer care.

Channels, AI, CRM, help desk, voice, insights: one system.

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