Terms of service

1. The service

Allysen provides AI agents that answer your customers on your behalf (calls, emails, messages and tickets), together with the tools your team uses to supervise them, take over conversations and follow your results.

We may improve, change or add features over time. If a change materially reduces what your plan includes, we will tell you in advance.

2. Your account

You must give accurate information when you sign up and keep it up to date. You are responsible for the people you invite to your organisation and for keeping sign-in details secure, including multi-factor authentication when enabled.

Tell us right away at the support address below if you believe your account has been used without permission.

3. Free trial

New organisations may use the service free of charge for the trial period shown at sign-up. No payment details are required to start. At the end of the trial, the service continues only if you choose a paid plan.

4. Plans, billing and cancellation

Paid plans are billed in advance for each billing period at the price shown when you subscribe. Taxes are added where required. Each plan includes the features and usage limits described on our pricing page.

You can cancel at any time from your settings. Cancellation takes effect at the end of the current billing period, and amounts already paid are not refunded unless the law requires it.

5. Acceptable use

You agree not to use Allysen to break the law, to send spam or unsolicited calls, to mislead people about who they are talking to where disclosure is required, to collect data you are not allowed to collect, or to attempt to access other organisations' data or disrupt the service.

6. Your data

You keep all rights to the content and personal data your organisation puts into Allysen or that your customers send through it. You give us permission to process it only to provide, secure and support the service for you, as described in our privacy policy.

You are responsible for having a lawful basis to process your customers' data and for informing them, where required, that they may be speaking with an AI agent and that conversations may be recorded.

7. AI agents and human oversight

AI agents can make mistakes. You decide which topics they handle, review their work as needed and remain responsible for the answers given to your customers. Your team can take over any conversation at any time.

8. Availability and support

We work to keep Allysen available and secure, but we do not guarantee that it will be uninterrupted or error-free. Planned maintenance is announced in advance when possible. Support is available by email.

9. Intellectual property

Allysen, its software and its brand belong to Allysen. These terms give you a right to use the service during your subscription; they do not transfer ownership of it. Feedback you send us may be used to improve the service.

10. Suspension and termination

We may suspend or close an account that seriously breaches these terms or puts the service or other customers at risk, after notice when possible. When your account is closed, you can export your data for a limited period, after which it is deleted.

11. Liability

To the extent permitted by law, Allysen is not liable for indirect or consequential losses, and its total liability is limited to the amounts you paid for the service in the twelve months before the event. Nothing in these terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. We will notify account owners of significant changes before they take effect. Continuing to use the service after that date means you accept the new terms.

13. Contact

For any question about these terms, write to support@allysen.ai.