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Everything to get started.

Short guides to set up Allysen Customer Care and get the most out of it.

Create your account

Sign up with Google, your email or your phone. Your organisation starts a free trial right away.

  1. Click Get started and choose how to sign up.
  2. Name your organisation and choose your password.
  3. At your first sign-in, set up an authenticator app to protect your account.

Connect your phone number

Your AI agent answers calls on your number and hands over to a person when needed.

  1. Open Settings › Connectors › Calls.
  2. Enter your Twilio account details and your number.
  3. Click Test, then call your number to hear your agent.

Connect your mailbox

Customer emails arrive in Allysen, and the AI drafts or sends the replies.

  1. Open Settings › Connectors › Emails.
  2. Connect Gmail or Microsoft 365, or enter your IMAP details.
  3. Choose whether replies are sent directly or approved first.

Connect WhatsApp, Messenger and Instagram

Answer messages where your customers write, with the same agent and the same history.

  1. Open Settings › Connectors › Social media.
  2. Connect your WhatsApp Business number or your Facebook page.
  3. Send a test message and watch the reply arrive.

Teach your agent

Your agent answers from your own information: offers, prices, opening hours, procedures.

  1. Open Knowledge.
  2. Add your documents or write your answers.
  3. Ask your agent a question to check its answer.

Invite your team and take over

Your team sees every conversation and can step in at any moment.

  1. Open Settings › Members and invite your colleagues.
  2. Give each person a profile: advisor, supervisor or administrator.
  3. In a conversation, click Take over: the AI steps back and passes on the context.

Plans and billing

Try everything during your free trial, then choose the plan that fits.

  1. Open Settings › Plan & usage to see your plan and what you use.
  2. Choose a plan and pay by card when you're ready.
  3. Change plan, update your card or download invoices at any time.

Security and your data

Your organisation's data stays separate from every other, and every action is logged.

  1. Sign-in is protected by a second factor.
  2. Each person only sees what their profile allows.
  3. Write to privacy@allysen.ai for any request about your data.

FAQ

Questions, answered

How does the free trial work?

You get 14 days with the full product. Nothing to pay to start. At the end of the trial, pick a plan to keep going.

Do I need a credit card to start?

No. You only add payment details when you choose a plan.

Can I cancel anytime?

Yes, from your settings, whenever you like. Your plan stays active until the end of the period already paid.

Who owns the data?

You do. Conversations, recordings and customer records belong to your organisation. You can export them at any time, and we delete them when you close your account.

Which languages are supported?

The app and the agents work in English, French and Arabic, including right-to-left layouts.

Which tools can I connect?

Email (Gmail, Outlook), WhatsApp, Messenger, Instagram, X, help desks such as Zendesk and Zammad, and your CRM. Tell us what you use and we'll help you connect it.

Can a person take over from the AI?

At any time. Join a call or reply in a conversation and the AI steps back. You decide which topics always go to a person.

What counts as usage?

Each plan includes a number of people, conversations handled and call minutes per month. You see your usage live in the app, and we let you know before you reach a limit.

Another question? Write to hello@allysen.ai.

Can't find what you need? Write to support@allysen.ai.