Allysen for Customer Care
AI customer care for clinics and wellness
Your team should care for the people in front of them, not the phone. Allysen's AI agents book and move appointments, answer practical questions and send anything urgent or medical to your staff at once.
- Fatima:
Hello, can I move my appointment on Thursday to next week?
Hello Fatima. Of course. Dr Morel has Tuesday at 10:30 or Wednesday at 4 pm. Which suits you?
- Fatima:
Tuesday at 10:30 please.
Done. Your appointment is now Tuesday at 10:30. I'll send you a reminder the day before.
- Appointment moved in the calendar
What changes
More time for care, fewer missed calls
No more missed calls
Patients and clients reach you even when the front desk is busy or closed, and get an answer straight away.
Fewer no-shows
Reminders and easy rescheduling on WhatsApp free up slots you can give to someone else.
Your staff decides on care
The agents never give medical advice. Anything clinical or urgent goes to a person, with the context.
Use cases
What your AI agents handle
The front-desk tasks that take hours every day, handled by your agents within the rules you set.
Book, move or cancel appointments
Your calendar fills itself, day and night.
Example conversation: Book, move or cancel appointments Yanis Phone call- Yanis:
I need a cleaning appointment, preferably early morning.
Monday at 8:30 or Thursday at 8 am are free. Which would you like?
- Yanis:
Thursday, please.
- Appointment booked for Thursday at 8 am
- Yanis:
Reminders and confirmations
Patients confirm or move in one reply, before the slot is lost.
Example conversation: Reminders and confirmations Sarah WhatsAppHi Sarah, a reminder of your massage tomorrow at 2 pm. Reply YES to confirm or tell me if you need another time.
- Sarah:
Can we make it 5 pm instead?
Yes, 5 pm is free. You're all set for tomorrow at 5 pm.
- Slot moved, 2 pm freed for the waiting list
Prices and practical questions
Prices, preparation and opening hours answered from your own information.
Example conversation: Prices and practical questions Hana Messenger- Hana:
How much is a consultation, and do you take my insurance?
A consultation is 60 euros. Most insurers reimburse it and we give you an invoice to send them.
- Hana:
Are you open on Saturday?
Yes, from 9 am to 1 pm. Shall I find you a Saturday slot?
- Hana:
Urgent requests to a person
Symptoms are never handled by AI: a person takes over at once.
Example conversation: Urgent requests to a person Victor Phone call- Victor:
My pain has got much worse since the operation.
Thank you for telling us. I'm putting you through to the doctor on duty now.
- Dr Morel took over, marked as urgent
Hello Victor, it's Dr Morel. Tell me where it hurts and since when.
- Victor:
Who it's for
Made for care and wellness businesses
Clinics and medical practices
GPs, specialists and small clinics whose front desk spends the day on the phone.
Dentists and therapists
Dental, physio and therapy practices that live by their calendar and suffer from no-shows.
Salons, spas and wellness
Hair and beauty salons, spas and studios taking bookings by phone, Instagram and WhatsApp.
Why Allysen
One platform behind every answer
The same tools power every industry. You choose what your agents may do, and you see everything they do.
A 360° view of each customer
Every call, email, message and ticket of a customer in one place, so nobody asks the same question twice.
Take over at any time
Join a call or reply in a conversation in one click. The AI steps back and hands you a summary of everything so far.
KPIs that matter
Volumes, reasons for contact, response and resolution times, satisfaction and risks, updated in real time.
Guardrails you set
Decide what your agents may hear, say and do, and which actions need your approval first.
Works with your tools
Connect your CRM and help desk so answers rely on real customer data and tickets stay in sync.
English, French and Arabic
Your agents answer in your customers' language, around the clock, right to left included.
Your data stays in your organisation's own space, and every sign-in is protected by a second factor.
Getting started
Live in three steps
No project, no consultants. You can set it up yourself in an afternoon.
Create your account
Sign up and invite your team. You get 14 days free, with no card required.
Connect your channels
Link your phone number, mailbox and messaging accounts, then add what your agents should know: prices, hours, policies.
Let your agents answer
Start with a few topics, watch the conversations and the KPIs, and give your agents more as you gain confidence.
FAQ
Questions, answered
Do the agents give medical advice?
No. You set guardrails so the agents only handle practical and administrative requests. Anything about symptoms or treatment goes to your staff.
Can they book in my calendar?
Yes, when your booking tool is connected. Otherwise they collect the request and your team confirms it in one click.
How is patient data protected?
Each organisation's data is kept in its own space, every sign-in uses a second factor, and every action is logged.
Can patients still talk to a person?
Always. They can ask for a person at any time, and you choose which topics always go straight to your team.
Does it work for a salon or a spa too?
Yes. Bookings, reminders, prices and opening hours work the same way, by phone, Instagram and WhatsApp.
Other industries
Built for other businesses too
Telecom & internet
Outages, bills and plans, answered 24/7ExploreShops & e-commerce
Orders, returns and product questions, any hourExploreHotels & restaurants
Bookings and guest requests, day and nightExploreHome services
Quotes, bookings and dispatch, even on the jobExploreProfessional services
Client enquiries, meetings and file updatesExplore
You are not subscribing to a tool. You are equipping your whole customer care.
Channels, AI, CRM, help desk, voice, insights: one system.