Allysen for Customer Care
AI customer care for shops and e-commerce
Where is my order? Can I return it? Is it in stock? Allysen's AI agents answer your shoppers on every channel, day and night, so you can spend your time on your products.
- Inès:
Hello! I ordered a lamp on Monday, order 20418. When will it arrive?
Hi Inès! Your lamp left our warehouse yesterday. It will be delivered tomorrow between 9 am and 1 pm.
- Inès:
Perfect. Can it be left with my neighbour?
Done. The carrier will leave it at number 14 if you're out. Here is your tracking link.
- Delivery instructions updated
What changes
Sell more, answer less
Never miss a shopper
Questions at 11 pm on Instagram or on a busy Saturday are answered, so no sale is lost to silence.
Instant order answers
Tracking, delivery dates and stock come straight from your shop, so shoppers get the real answer in seconds.
You keep the personal touch
Complaints, big orders and VIP customers come to you, with the full history already summarised.
Use cases
What your AI agents handle
The questions that fill your inbox every day, answered on the channel your shoppers prefer.
Where is my order?
Live tracking answers, without anyone opening the back office.
Example conversation: Where is my order? Malik WhatsApp- Malik:
My parcel says delivered but I don't have it.
The carrier scanned it at 11:42 at your building's lockers. The code is 4471.
- Malik:
Found it, thanks!
Glad it's there, Malik. Enjoy your order!
- Malik:
Returns and exchanges
Returns handled by your policy, with labels sent in seconds.
Example conversation: Returns and exchanges Camille EmailSubject: Return a jacket
- Camille:
Hello, the jacket doesn't suit me. How can I return it?
Hello Camille, you are within the 30 days. Here is your return label. Your refund of 89 euros will be sent once the parcel arrives.
- Return opened, label sent
- Camille:
Product questions before buying
Shoppers get sizes, materials and stock while they still want to buy.
Example conversation: Product questions before buying Yasmine Instagram- Yasmine:
Is this bag big enough for a 14-inch laptop?
Yes, the inner pocket fits laptops up to 15 inches. It's in stock in black and camel.
- Yasmine:
Camel please! Where do I order?
Here is the link to the camel one. Free delivery from 50 euros.
- Yasmine:
Damaged items and complaints
Photos and order details gathered first, then a person decides.
Example conversation: Damaged items and complaints Lucas Messenger- Lucas:
The vase arrived broken. I'm really disappointed.
I'm so sorry, Lucas. Could you send a photo of the vase and the box?
- Sara took over, with the photos
Hi Lucas, Sara here. A new vase leaves today, and you keep nothing to send back.
- Lucas:
Who it's for
Made for shops of every kind
Online shops
E-commerce brands where every unanswered message is a lost sale or a bad review.
Boutiques and local stores
Shops that get calls about opening hours, stock and click and collect while serving customers in store.
Multi-store and marketplace sellers
Sellers on several channels who want one place for all customer questions.
Why Allysen
One platform behind every answer
The same tools power every industry. You choose what your agents may do, and you see everything they do.
A 360° view of each customer
Every call, email, message and ticket of a customer in one place, so nobody asks the same question twice.
Take over at any time
Join a call or reply in a conversation in one click. The AI steps back and hands you a summary of everything so far.
KPIs that matter
Volumes, reasons for contact, response and resolution times, satisfaction and risks, updated in real time.
Guardrails you set
Decide what your agents may hear, say and do, and which actions need your approval first.
Works with your tools
Connect your CRM and help desk so answers rely on real customer data and tickets stay in sync.
English, French and Arabic
Your agents answer in your customers' language, around the clock, right to left included.
Your data stays in your organisation's own space, and every sign-in is protected by a second factor.
Getting started
Live in three steps
No project, no consultants. You can set it up yourself in an afternoon.
Create your account
Sign up and invite your team. You get 14 days free, with no card required.
Connect your channels
Link your phone number, mailbox and messaging accounts, then add what your agents should know: prices, hours, policies.
Let your agents answer
Start with a few topics, watch the conversations and the KPIs, and give your agents more as you gain confidence.
FAQ
Questions, answered
Does it connect to my online shop?
Yes. Connect your shop or order system, and the agents read orders, tracking, stock and customer history to answer with real data.
Can the agents issue refunds?
Only if you allow it. You can let them handle returns within your policy and ask for your approval above an amount you choose.
Can they answer on Instagram and WhatsApp?
Yes. Instagram, Messenger, WhatsApp, X, email and phone are answered by the same agents, with the same knowledge.
What about sales peaks like Black Friday?
The agents answer every shopper at once, however many write. You follow the volumes and contact reasons live.
Will customers know they are talking to AI?
You decide how your agent introduces itself. A customer can ask for a person at any time, and you choose which topics always go to your team.
Other industries
Built for other businesses too
Telecom & internet
Outages, bills and plans, answered 24/7ExploreHotels & restaurants
Bookings and guest requests, day and nightExploreClinics & wellness
Appointments and patient questions, handledExploreHome services
Quotes, bookings and dispatch, even on the jobExploreProfessional services
Client enquiries, meetings and file updatesExplore
You are not subscribing to a tool. You are equipping your whole customer care.
Channels, AI, CRM, help desk, voice, insights: one system.