Allysen for Customer Care
AI customer care for hotels and restaurants
The phone rings during the dinner rush, guests write at midnight. Allysen's AI agents take bookings, answer guests in their language and pass special requests to your staff.
- Elena:
Hi! Do you have a double room for this Friday and Saturday?
Hi Elena! Yes, a double room with garden view is free both nights, at 120 euros a night with breakfast. Shall I book it?
- Elena:
Yes please. We arrive around 10 pm, is that OK?
No problem, the night desk will have your key. You'll get a confirmation by email in a minute.
- Booking confirmed, 2 nights
What changes
Full rooms, full tables, calm staff
Every booking request caught
Calls during service and messages at night are answered, so no booking goes to the place next door.
Guests answered in seconds
Parking, menus, check-in times and directions answered right away, in the guest's own language.
Your staff stays with guests
Your team handles the welcome and special requests, not the same questions all day.
Use cases
What your AI agents handle
Before, during and after the stay, your agents take care of the questions that keep your phone busy.
Bookings by phone and message
Tables and rooms booked any time, straight into your planning.
Example conversation: Bookings by phone and message Rami Phone call- Rami:
A table for four tonight around 8?
We have a table for four at 8:15 inside. Shall I book it under Rami?
- Rami:
Perfect.
- Table for 4 booked at 8:15 pm
- Rami:
Guest requests during the stay
Towels, taxis and late arrivals sorted without a trip to reception.
Example conversation: Guest requests during the stay Chloé WhatsApp- Chloé:
Could we get two extra pillows in room 208?
Of course, housekeeping will bring them within 15 minutes.
- Chloé:
And a taxi to the airport at 6 am tomorrow?
Booked for 6 am at the main entrance. Have a lovely evening!
- Chloé:
Questions before booking
Pets, parking and menus answered while the guest is still choosing.
Example conversation: Questions before booking Leo Instagram- Leo:
Are dogs allowed? And is there parking?
Yes to both! Dogs are welcome for 10 euros a night, and our private parking is free.
- Leo:
Great, I'll book now.
Here's the booking link. Your dog gets a welcome treat too!
- Leo:
Groups and events
Details gathered first, then your manager closes the deal.
Example conversation: Groups and events Nora EmailSubject: Team dinner for 25
- Nora:
We are looking for a place for a team dinner of 25 people on June 12.
Thank you Nora. June 12 is free in our private room. Do you have a budget per person in mind?
- Julie took over to prepare the quote
Hello Nora, Julie here. I'll send you two menu options and a quote this afternoon.
- Nora:
Who it's for
Made for places that welcome guests
Hotels and guesthouses
Independent hotels and B&Bs where reception can't answer the phone and check in a guest at the same time.
Restaurants and cafés
Places where the phone rings during service and booking requests arrive on Instagram and WhatsApp.
Holiday rentals
Hosts and small agencies with guests asking for codes, Wi-Fi and directions at any hour.
Why Allysen
One platform behind every answer
The same tools power every industry. You choose what your agents may do, and you see everything they do.
A 360° view of each customer
Every call, email, message and ticket of a customer in one place, so nobody asks the same question twice.
Take over at any time
Join a call or reply in a conversation in one click. The AI steps back and hands you a summary of everything so far.
KPIs that matter
Volumes, reasons for contact, response and resolution times, satisfaction and risks, updated in real time.
Guardrails you set
Decide what your agents may hear, say and do, and which actions need your approval first.
Works with your tools
Connect your CRM and help desk so answers rely on real customer data and tickets stay in sync.
English, French and Arabic
Your agents answer in your customers' language, around the clock, right to left included.
Your data stays in your organisation's own space, and every sign-in is protected by a second factor.
Getting started
Live in three steps
No project, no consultants. You can set it up yourself in an afternoon.
Create your account
Sign up and invite your team. You get 14 days free, with no card required.
Connect your channels
Link your phone number, mailbox and messaging accounts, then add what your agents should know: prices, hours, policies.
Let your agents answer
Start with a few topics, watch the conversations and the KPIs, and give your agents more as you gain confidence.
FAQ
Questions, answered
Can the agents take bookings directly?
Yes, when you connect your booking or table system. Otherwise the agent collects the request and your team confirms it in one click.
Do they answer guests in their language?
The agents answer in English, French and Arabic, so most of your guests are welcomed in their own language.
What if a guest is unhappy?
The agent detects the frustration, apologises and passes the conversation to your staff right away, with a summary of the issue.
Can we keep special requests for ourselves?
Yes. You choose which topics always go to a person, like groups, private events or complaints.
We are a small team. Is it hard to set up?
No. Add your rooms or menus, your hours and your policies, connect your phone and messaging accounts, and your agent is ready in an afternoon.
Other industries
Built for other businesses too
Telecom & internet
Outages, bills and plans, answered 24/7ExploreShops & e-commerce
Orders, returns and product questions, any hourExploreClinics & wellness
Appointments and patient questions, handledExploreHome services
Quotes, bookings and dispatch, even on the jobExploreProfessional services
Client enquiries, meetings and file updatesExplore
You are not subscribing to a tool. You are equipping your whole customer care.
Channels, AI, CRM, help desk, voice, insights: one system.