Allysen for Customer Care
AI customer care for telecom and internet providers
When the line drops, everyone calls at once. Allysen's AI agents answer every subscriber in seconds, explain outages, bills and plans, and pass the tricky cases to your technicians with the full story.
- Karim:
Hi, my internet has been down since this morning. Is something going on?
Hi Karim. Yes, there is a fibre incident in your area since 8:10. Our technicians are on site and expect service back by 2 pm.
- Karim:
OK. Will I get a refund for the day?
A credit for the outage will appear on your next bill automatically. I'll message you as soon as the line is back.
- Karim added to the incident updates list
What changes
Calmer peaks, happier subscribers
No subscriber left on hold
Outages bring hundreds of contacts at once. Every one gets an answer, by phone or message, without a queue.
Answers in seconds
Bills, plans, coverage and setup questions are answered right away, with the subscriber's own account data.
Technicians on what matters
Your team only takes the cases that need a person, with a summary of what was already checked.
Use cases
What your AI agents handle
From the first outage message to the plan upgrade, your agents take the everyday requests of your subscribers.
Outage and incident updates
Every affected subscriber knows what is happening before asking twice.
Example conversation: Outage and incident updates Nadia WhatsApp- Nadia:
No signal at all since noon, is it just me?
Not just you, Nadia. A mast near you is being repaired. Service should be back around 5 pm.
- Nadia:
Can you tell me when it's fixed?
Of course. I'll send you a message here as soon as it's back.
- Nadia:
Bill questions
Each line of a bill explained in plain words, from the subscriber's own data.
Example conversation: Bill questions Omar Phone call- Omar:
Why was I charged 9 euros for data?
You used 3 GB over your plan on the 21st, abroad. That roaming pack cost 9 euros.
- Omar:
Can I avoid that next time?
Yes. A travel option at 5 euros a month covers 5 GB abroad. Shall I add it?
- Omar:
Plan changes and upgrades
Upgrades and changes done in the conversation, within the rules you set.
Example conversation: Plan changes and upgrades Léa Messenger- Léa:
I'd like faster internet, I work from home now.
Your address can get fibre at 1 Gb/s for 8 euros more a month, with no new contract. Shall I switch you?
- Léa:
Yes, go ahead.
- Plan change confirmed for the 1st of next month
- Léa:
Setup and troubleshooting
Step-by-step help first, a technician when it is needed, with nothing to repeat.
Example conversation: Setup and troubleshooting Hugo EmailSubject: Wi-Fi does not reach upstairs
- Hugo:
My new box works, but there is no Wi-Fi in the bedrooms upstairs.
Thanks Hugo. I've changed your Wi-Fi channel remotely. If it's still weak, a range extender may help.
- Mia took over to arrange an extender
Hi Hugo, Mia here. I'm sending you an extender for free, it arrives Thursday.
- Hugo:
Who it's for
Made for operators of every size
Internet providers
Fibre, DSL and fixed wireless providers who need to absorb outage peaks and setup questions.
Mobile operators and MVNOs
Virtual and regional mobile brands that want big-operator service without a big call centre.
Local and regional networks
Small operators, resellers and community networks where a few people serve thousands of lines.
Why Allysen
One platform behind every answer
The same tools power every industry. You choose what your agents may do, and you see everything they do.
A 360° view of each customer
Every call, email, message and ticket of a customer in one place, so nobody asks the same question twice.
Take over at any time
Join a call or reply in a conversation in one click. The AI steps back and hands you a summary of everything so far.
KPIs that matter
Volumes, reasons for contact, response and resolution times, satisfaction and risks, updated in real time.
Guardrails you set
Decide what your agents may hear, say and do, and which actions need your approval first.
Works with your tools
Connect your CRM and help desk so answers rely on real customer data and tickets stay in sync.
English, French and Arabic
Your agents answer in your customers' language, around the clock, right to left included.
Your data stays in your organisation's own space, and every sign-in is protected by a second factor.
Getting started
Live in three steps
No project, no consultants. You can set it up yourself in an afternoon.
Create your account
Sign up and invite your team. You get 14 days free, with no card required.
Connect your channels
Link your phone number, mailbox and messaging accounts, then add what your agents should know: prices, hours, policies.
Let your agents answer
Start with a few topics, watch the conversations and the KPIs, and give your agents more as you gain confidence.
FAQ
Questions, answered
Can the agents see a subscriber's account?
Yes, once you connect your CRM or billing tool. The agents then read plans, bills and line status, and only do the actions you allow.
What happens during a major outage?
Every contact gets an answer right away, with the incident status you publish. Subscribers can ask to be told when service is back, and your team sees the peak live in the KPIs.
Can the agents change a plan or issue a credit?
Only if you allow it. You can let them act alone up to a limit, or ask for a person's approval before anything is changed.
Do the agents run line tests?
When your tools expose them through an integration, yes. Otherwise the agent collects the symptoms and opens a ticket for your technicians.
We already use a help desk. Do we have to replace it?
No. Allysen connects to your help desk, so tickets created or updated by the agents stay in sync with what your team uses today.
Other industries
Built for other businesses too
Shops & e-commerce
Orders, returns and product questions, any hourExploreHotels & restaurants
Bookings and guest requests, day and nightExploreClinics & wellness
Appointments and patient questions, handledExploreHome services
Quotes, bookings and dispatch, even on the jobExploreProfessional services
Client enquiries, meetings and file updatesExplore
You are not subscribing to a tool. You are equipping your whole customer care.
Channels, AI, CRM, help desk, voice, insights: one system.